Terms & Conditions

 

1. Terms and Conditions

1.1 Hereafter, Hyperion Investigations may be referred to as the company and the person instructing work to be undertaken by Hyperion Investigations shall be known as the client.

2. Confirmation of work to be undertaken

2.1 Written confirmation of instructions agreeing to Hyperion Investigations terms and conditions and acceptance of price quotation is required before any work is undertaken. This is preferred by email.

3. Payment

3.1 Individuals

3.1.1 Hyperion Investigations may require a deposit, or full payment of the quoted price for work to be undertaken. Any balance is due upon completion of the work unless any stage payments are agreed.  If payment is made by debit or credit card, the latter incurs a 4% handling fee. Interest will be added at the rate of 5% per seven day period for invoices that remain unpaid after 14 days. Hyperion Investigations will commence work when any agreed deposit funds have cleared.

3.2 Corporate and Solicitors

3.2.1 There may be occasions where Hyperion Investigations may require a deposit, or full payment of the quoted price for work to be undertaken. The balance will be payable upon completion and will be for strict seven day payment.  Payments can be made by cash, cheque, BACS transfer, credit or debit card via PayPal. Interest will be added at the rate of 5% per seven day period for invoices that remain unpaid after 14 days.

4. Cancellation Policy

4.1 After confirmation from the client to proceed with work has been received by Hyperion Investigations, a handling fee will be charged should the work then be cancelled before actual work has commenced.  This is charged at 10% of the total price quoted and is due for payment within seven days of the cancellation .

4.2 Where a deposit has been received, the handling fee will be deducted from monies received and the balance will be reimbursed to the client within seven days of cancellation. The handling fee is taken to cover time spent and expenses incurred organising work instructed.

4.3 Should work have already commenced when cancellation takes place, all time spent will be charged to the client plus a 10% handling fee.   This cost will be calculated on the basis of how much work has been undertaken.

5. Data Protection

5.1 All client information will be stored in accordance with the Data Protection Act 1998 (Data Protection Registration number ZA036198) and, when enforced, The General Data Protection Regulation (GDPR (Regulation (EU) 2016/679). Information will only be shared with Hyperion Investigations staff and third party operatives, and will not be passed to any other parties.  

Client files are stored securely in accordance with The General Data Protection Regulation (GDPR (Regulation (EU) 2016/679).

5.2 From time to time, Hyperion Investigations may contact the client with information regarding its services.  If the client does not wish to receive this, they should advise the company by email.

5.3. 

Where it is necessary to instruct a third party on behalf of the Client, including but not limited to external investigations, we will do so as the Client’s agent and the Client shall be responsible for payment of the third party's fees.

5.4. 

Agreement to these Terms 

The Client shall agree to be bound by these Terms, by instructing or continuing to instruct us and upon condition that we accept or indicate or imply acceptance by commencing the Service.